Shipping

IMPORTANT:
  • If you are shipping to us, please follow our Shipping Instructions below to avoid any additional charges to you. If you ship incorrectly, any charges we incur will be billed back to you.
  • As of July 1, 2016, due to rising shipping costs, all freight will be an additional charge (no longer included in price). We apologize for any inconvenience.
  • If there is a postal strike - which has happened in the past - please note that all items will be shipped via courier which will cost more. If this is the situation, we will choose the most cost-effective option.

Shipping Within Canada


Step 1:

  • Write out or print any information related to the item.
    • Include as much detail as possible! Vehicle description, what you are looking for out of the programming, any modifications you've done to the vehicle, if you're planning to do any more modifications, etc. If there has been any email correspondence with us, please include that as well if it has further relevant information.
  • Don't forget to include your contact information!
    • We need your name, mailing and billing addresses, phone number, and if available, your email address.
  • If there is little to no information, we will not be able to process your order and it will sit here until you contact us!
Step 2:
  • Pack up your computer / PROM / MEMCAL etc. safely in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property.
Step 3:
  • Choose a method to send the package to us.
    • We receive via Loomis, Purolator, Canada Post, UPS, DHL, FedEx, etc.
    • Make sure you are able to track your package! Most methods within Canada provide a tracking number. We will not be held responsible for lost items
Step 4:
  • Ship To Address:
    • Wester's Garage
      218 Centre Street / PO Box 159
      Tilley, AB
      T0J 3K0
      403-377-2277




Shipping From Outside Canada


Step 1:

  • Write out or print any information related to the item.
    • Include as much detail as possible! Vehicle description, what you are looking for out of the programming, any modifications you've done to the vehicle, if you're planning to do any more modifications, etc. If there has been any email correspondence with us, please include that as well if it has further relevant information.
  • Don't forget to include your contact information!
    • We need your name, mailing and billing addresses, phone number, and if available, your email address.
  • If there is little to no information, we will not be able to process your order and it will sit here until you contact us!
Step 2:
  • Pack up your computer / PROM / MEMCAL etc. safely in a sturdy box making sure that it will travel safely. Sometimes packages arrived and they look a bit rough. Protect your property.
Step 3:
  • Choose a method to send the package to us.
    • We receive via Loomis, Purolator, USPS, UPS, DHL, FedEx, etc.
    • Make sure you are able to track your package! Most methods within Canada provide a tracking number. We will not be held responsible for lost items
  • SHIPPING VIA COURIER:
    • Do NOT Ship anything via "Ground" or "Surface". These methods will end up costing you more as we usually incur charges from the Canadian Border (Duty, Brokerage, Taxes, etc.) We bill these charges back to you and it may end up costing you more than the Air services you should have gone with in the first place.
    • Skip to Step 5
  • SHIPPING VIA POST OFFICE:
    • Do NOT ship anything via "Standard" or "Non-Priority". These methods usually take 4-6 weeks and they are usually not tracable. There is a higher possibility that your computer may be lost (especially if there's no tracking number).
    • Global Express Guaranteed is the fastest method to get your computer here for tuning (that we know of at time of this update). It usually takes 2 to 3 business days (depending on the Border). Always check with your Post Office for the best way to ship for your area. You can also check the options online at www.usps.com.
    • Insurance: You may insure your parcel if you'd like. All parcels are automatically insured for $100 when sending via Priority (check with your Post Office to be sure). However, if you are concerned about it being lost in the mail, you can insure the parcel for the price of replacing the ECM.
    • Continue to Step 4
Step 4 (US Customs Information):
  • US Customs Form: See example of completed form here.
    • In the 'Detailed Description of Contents' box, write
      "Automotive Computer: Temporary Import for Repairs"
    • For the 'Value', write "$15" Why?
    • Drop it off at your local Post Office using a method described in Step 3.
  • ** Make sure you are able to TRACK your package. We will not be held responsible for lost items! **
Step 5:
  • Ship To Address:
    • Wester's Garage
      218 Centre Street / PO Box 159
      Tilley, AB
      T0J 3K0
      403-377-2277




Ordering from Wester's Garage


All orders are shipped via Canada Post Expedited or XpressPost unless otherwise arranged. These methods are cost-effective and quick. They both provide tracking numbers. If you provide us with your email and request the tracking number be sent to you, we will email you at the time of shipment.




Returning Your Core to Wester's Garage


Follow the same instructions and guidelines as above (Shipping...) You have 30 days to return your Core for a refund. If we do not receive it within 30 days, you will not receive your Core credit. US/International Customers:

  • US Customs Form: See example of form here.
    • In the 'Detailed Description of Contents' box, write
      "Canadian Goods Returning for Warranty Exchange"
    • For the 'Value', write "$15" Why?
    • Drop it off at your local Post Office using a method described in Step 3 of Shipping From Outside Canada




Core Changes and Refunds


We Charge You:

  • For the Core when it is shipped to you
  • If there are additional charges we incur (Customs/Duty/Brokerage) from incorrect shipping
  • If you return a Core from a different vehicle. It will be tagged with your name and checked for functionality.
  • For freight if you return a damaged Core
    • We will take a photo, email it to you, and your Core will be returned to you. We do not accept damaced Cores (whether internal or external)
    • Damaged Cores are considered to be in the following condition(s):
      • Physical pin damage
      • Connector damage or crushed so that the connectors can no longer provide a weather seal
      • Non-communicating (not able to reprogram)
We Refund You:
  • If you return your Core within 30 days (you pay the freight) and it has your correct information on it. If we cannot determine who it is from, you will not receive a Core refund.
Updates:
  • If you haven't returned a Core at all, you no longer get updates.
  • If you've paid for your Core (non-Return or wish-to-own), you must return the Wester's Garage Performance PCM when you want an update/reburn.
** There are no refunds on Custom Performance Chips or Custom PCM/ECM's (when programmed to our specifications, not yours). Since we don't copy protect our PROM or MEMCAL, we can't stop you from copying our program. We CAN stop you from copying the program and returning it for a refund. If you build something that isn't going to work, we will advise you of the same to avoid future hassles. **




Still Need Help?


Email our shipping department at westersorders@gmail.com.





CALL US

Toll Free: 1-888-WESTER-1 (1-888-937-8371)

Tel: 403-377-2277   |   Fax: 403-377-2270

EMAIL US

Tech Support: programmer@platinum.ca

Shipping Inquiries: westersorders@gmail.com

OPENING HOURS

Mon - Fri: 8 am - 5 pm MST

Closed All Canadian Stat Holidays

Wester's Garage... We'll get YOU going FAST!!

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